Politique de confidentialité

A. Introduction

1. The privacy of visitors to our website is very important to us, and we are committed to preserving it. This policy explains what we do with your personal information.
2. Consenting to the use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies each time you visit our website.

B. Types of data collected?

If you visit our site, the following data may be collected, stored and used:
1.Information about your computer, including your IP address, geographical location, telephone number, browser type, browser version and operating system.2.Information about the number of visits to and your use of this website, including the referring source, length of visit, pages viewed and website navigation paths.
3. Information you enter when registering on our website, such as your e-mail address.
4. Information you enter when you complete a contact form, chat with our staff, request a callback or book an appointment. (Information required to carry out the requested interaction: surname, first name, telephone number, e-mail address, date of birth, gender, details of the request, etc.).
5. Information you enter to subscribe to our e-mails and/or newsletters.
6. Information you post on our website with the intention of publishing on the Internet (posting comments).
7. Any other personal information you send to us.

C. Use of personal data

Personal information submitted to us through our website will be used for the purposes identified in this policy or on the relevant pages of the website.
We may use your personal information for the following purposes:
1. To administer our website and our business
2. To personalize our website for you
3. Enable your use of the services available on our website
4. Provide the services you request through our website
5. Send you commercial and/or marketing communications
6. Send you e-mail notifications that you have specifically requested.
7. Sending you our email newsletter if you have subscribed to it (you can unsubscribe at any time).
8. Dealing with inquiries and complaints made by or about you in relation to the following: our website
9: To keep our website secure and prevent fraud.
10. Verify compliance with the terms and conditions governing the use of our website services.
11. Organize contests
12. Manage requests for access, rectification and opposition.
13. Other uses
We will not, without your express consent, provide your personal information to any third party for their direct marketing or that of another third party.

D. Disclosure of personal information

We may disclose your personal information to our employees or officers, insurers, professional advisors, agents, suppliers or subcontractors on a reasonable basis and when necessary for the purposes set out in this policy.
We reserve the right, however, to use your personal information or to make it public if required to do so by law, to safeguard the integrity of the website, to comply with your request, or to cooperate in any legal proceeding or matter of public interest.
Except as provided in this policy, we will not provide your personal information to third parties.

E. Use of Cookies

1. Cookie retention period
We use cookies to guarantee you the best possible experience on our website.
Google Analytics: These cookies collect anonymous information about how visitors use our website. The aim is to improve our website and better adapt it to visitors’ needs. We do not collect any personal data. Data retention period: 38 months.
2. Purpose of cookies
Cookies may be used for statistical purposes, in particular to optimize services rendered to the User, based on the processing of information concerning access frequency, page personalization, operations carried out and information consulted.
You are informed that the publisher of this website may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits.
3. The User’s right to refuse cookies
You acknowledge that you have been informed that the Editor of this website may use cookies. If you do not wish cookies to be used on your terminal, most browsers allow you to disable cookies via the settings options.

F. Technical data retention

1. Technical data retention period
Technical data is kept for the time strictly necessary to achieve the above-mentioned purposes.

G. Personal data retention and anonymization periods

1. Data retention for the duration of the contractual relationship
Personal data that is subject to processing is not retained beyond the time required to fulfill the obligations defined when the contract was concluded, or beyond the predefined duration of the contractual relationship.
2. Retention of anonymized data beyond the contractual relationship / after deletion of the customer account.
We retain personal data for the time strictly necessary to achieve the purposes described in this privacy policy. After this period, the data will be anonymized and kept exclusively for statistical purposes and will not be used in any way whatsoever.
3. Deletion of data after account deletion
Means of data purging are put in place in order to provide for the effective deletion of data as soon as the retention or archiving period necessary for the fulfillment of the determined or imposed purposes has been reached. You also have the right to delete your data at any time by contacting the Editor of this website.

H. Changes to this Privacy Policy

We may update this policy from time to time by posting a new version on our website.

I. Informing the User in the event of a security breach

We undertake to implement all appropriate technical and organizational measures to guarantee a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to:
1. Notify you of the incident as soon as possible;
2. Examine the causes of the incident and inform you;
3. Take reasonable steps to mitigate any negative effects and damages that may result from the incident.

J. Limitation of liability

Under no circumstances may the undertakings set out in the points above concerning notification in the event of a security breach be assimilated to any acknowledgement of fault or responsibility for the occurrence of the incident in question.

K. Data access and portability

You can request access to your personal data at any time, and you also have the right to rectify, modify or delete your data. You may also be provided with a copy of your data. This data must be provided in an open and easily reusable format.

L. Pre-merger / pre-acquisition information

In the event that we take part in a merger, acquisition or any other form of asset transfer, we undertake to guarantee the confidentiality of your personal data and to inform you before they are transferred or subjected to new confidentiality rules.

M. Plainte

You have the right to lodge a complaint with the data protection authority. : https://autoriteprotectiondonnees.be/citoyen